Telephone Etiquette And Frontline Reception Skills

The frontline staff you send on this workshop will learn:

The best way to answer the telephone
Voice control techniques to sound more professional
How to avoid using inappropriate words and slang when speaking to business people, enhancing your organisation’s top class image
The correct way to put someone on hold, transfer calls and politely screen calls to ensure clients never feel “fobbed off” or pushed around
How to deliver optimum client service by learning to deal calmly with angry callers or upset visitors, providing a professional and calm front office
The best ways to greet visitors politely, how to dress and carry themselves smartly, and other ways to positively influence a visitor’s impression of the company

[ Course Outline ]

[ Register Here ]

Not everyone is born with a perfect speaking manner and voice, but these are skills that can easily be acquired with the right training. CBM Training and Business Day are offering a tailor-made one-day workshop to suit the needs of the South African receptionist. Presented by a leading communication and voice specialist, this workshop will equip receptionists with vital skills and address the important areas of image, dress and deportment, which have a direct effect on face-to-face dealings with customers and suppliers. This workshop is the perfect training tool for companies that value their corporate image and recognise that a person’s impression of a company starts with the receptionist or the person who answers the telephone.
The frontline staff you send on this workshop will learn: The best way to answer the telephone Voice control techniques to sound more professional How to avoid using inappropriate words and slang when speaking to business people, enhancing your organisation’s top class image The correct way to put someone on hold, transfer calls and politely screen calls to ensure clients never feel “fobbed off” or pushed around How to deliver optimum client service by learning to deal calmly with angry callers or upset visitors, providing a professional and calm front office The best ways to greet visitors politely, how to dress and carry themselves smartly, and other ways to positively influence a visitor’s impression of the company [ Course Outline ] [ Register Here ]
Contact us for more information on T (011) 454 5505 F (011) 454 5501 www.cbm-training.co.za