Successful Debt Collection

Attend this hands-on Successful Debt Collection training course designed specifically for action in tough times and learn how to:

Improve ways of collecting debt in tough times
Handle current nonpayment excuses
Make your account a priority for early payment
Make a positive impression on a new debt contact
Get to the heart of the customer’s problem
Spot and counter payment-delaying ploys
Keep customers happy - and still get paid today
Negotiation tactics to secure difficult payments
Deal with abusive or emotional debtors who are under financial strain
How the new Companies Act and the National Credit Act govern what you may legally do
Options to offer if a customer can’t afford to pay
Deal successfully with difficult situations and customers – case studies

This one- day practical workshop has been thoroughly researched and tailor-made for today’s debt professional. Delegates will learn new and improved methods of debt collection; options to consider when customers cannot afford to pay their accounts, and practical customer service techniques to build and maintain long-lasting relationships with customers into the future.

[ Course Outline ]

[ Register Here ]

Most businesses are feeling the effects of the credit crunch. Credit controllers, debtors clerks, financial administrators and accounts staff are finding it increasingly difficult to collect debt on time, reach targets and still provide the level of customer service needed to keep customers. This intensive workshop with a leading industry expert will provide you with key collection skills to ensure your cash flow is not compromised through uncollected debt while still retaining your most important customers.
Attend this hands-on Successful Debt Collection training course designed specifically for action in tough times and learn how to: Improve ways of collecting debt in tough times Handle current nonpayment excuses Make your account a priority for early payment Make a positive impression on a new debt contact Get to the heart of the customer’s problem Spot and counter payment-delaying ploys Keep customers happy - and still get paid today Negotiation tactics to secure difficult payments Deal with abusive or emotional debtors who are under financial strain How the new Companies Act and the National Credit Act govern what you may legally do Options to offer if a customer can’t afford to pay Deal successfully with difficult situations and customers – case studies This one- day practical workshop has been thoroughly researched and tailor-made for today’s debt professional. Delegates will learn new and improved methods of debt collection; options to consider when customers cannot afford to pay their accounts, and practical customer service techniques to build and maintain long-lasting relationships with customers into the future. [ Course Outline ] [ Register Here ]
Contact us for more information on T (011) 454 5505 F (011) 454 5501 www.cbm-training.co.za