Heidi Stiger is the executive assistant to the chief HR officer for Sanlam Investments.
What do you do at work each day?
My main focus is managing the day-to-day practicalities of helping Raymond [Schkolne], my boss, deliver on his responsibilities of running the department, implementing the strategic objectives of the company and managing the human resources function across the different Sanlam Investment businesses.
My day varies depending on Raymond's priorities as well as the projects and events I am co-ordinating. So some days are more predictable than others, but my day usually involves a few meetings, being aware and responsive to what is happening in Raymond's day and week, and planning accordingly.
Usually, my day involves a lot of juggling and trouble-shooting and dealing with various stakeholders.
You recently won the personal assistant of the year award. What do you think makes you an exceptional PA?
Mostly, I believe it is due to my attitude. I am serious about delivering my best in all things. I apply my mind and question issues, and have found ways to be innovative and add value in each role I have had.
What are the four skills a PA must have?
It is hard to stick to four skills because the PA role encompasses so much more than just the obvious technical skills. PAs must have strong problem-solving and decision-making capabilities, as well as being highly numerate. Our duties include working independently to plan, co-ordinate and organise projects.
Often, the role itself expands to include other opportunities, so one is always learning and adapting. We have to cope with an ever-shifting set of priorities, so the ability to prioritise, remain calm under pressure and be focused are key.
How did you end up doing this work?
A family friend who worked as a PA in the Foreign Office captured my imagination with her tales of life and travels in the diplomatic corps. She was so glamorous, it seemed as if the world was her oyster.
This, as well as the flexibility of working in any industry anywhere in the world, made it very attractive and inspired me to consider it as a career, and it hasn't disappointed. I have been fortunate enough to work abroad and have loved the flexibility of making each role my own.
What did you want to be when you were a child?
I love being around children, so at one stage was seriously considering becoming a kindergarten teacher. Funnily enough, I think I use some of the same skills I would have needed as a teacher in my role as a PA as I often have to bring order to the chaos!
What is the best career advice you have received, and who gave it to you?
My mom's advice to me was to make sure that whatever I pursued, I pursued as a calling, not just a job. I have found that she was right. There were times when the job felt just like a job, but when I thought of it as a calling, it would reinvigorate me and give me a deeper sense of purpose. It would serve to remind me that as a support person, I am in a position of trust. It is a place where I build relationships and provide a safe sounding board. Most importantly, it is about me caring. Caring about the people I work with, the quality of work I produce and doing my best for the client, the company and my colleagues. This is what I hope is evident in my approach to work.
Would you like to comment on this article?
Sign up (it's quick and free) or sign in now.
Please read our Comment Policy before commenting.