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My Brilliant Career: Tech diplomat balances the art of policy and innovation

Charmaine Houvet is a senior director at Cisco Africa

Charmaine Houvet says addressing the digital gender gap isn’t just about equality, it’s about boosting the economy. Picture: SUPPLIED
Charmaine Houvet says addressing the digital gender gap isn’t just about equality, it’s about boosting the economy. Picture: SUPPLIED

Tell me about what you do at Cisco Africa.

I oversee government strategy for Africa; a large part of my job is all about building strong relationships between Cisco and an ecosystem of stakeholders. I work closely with policymakers to advise on regulations, ensuring that Cisco stays ahead in a rapidly changing tech world. I see my role as a bridge-builder, connecting the dots between innovation and government policies, helping drive digital transformation across different countries. In a nutshell: I am a tech diplomat, balancing the art of policy and innovation.

What do you think makes you good at your job?

Cisco’s purpose is to “power an inclusive future for all”. I believe what makes me good at my job is the deep sense of purpose I bring to it daily. I care deeply about the work I do because I know it has the potential to make a meaningful impact on people’s lives. Whether it’s partnering for purpose with government leaders, driving community impact, crafting policy, mentoring others or driving innovation and digital inclusion, I’m motivated by a desire to create lasting change on the continent. I put my heart into every initiative, knowing that my dedication empowers others.

How did you end up doing the work you do?

I was raised in a fragile home and community, with little to no support. After matriculating, I had to find work to support myself. Navigating the world without guidance was daunting, but during my first job interview, I was fortunate enough to meet a mentor who helped me understand and navigate the ICT sector.  I ’d have struggled without the strong network of trusted sponsors, coaches and mentors who supported me along three decades of my journey in the sector. My mentor’s belief in me showed me the power of guidance, community and collaboration — a reminder that no one truly succeeds alone.

Tell me about the digital gender gap, and why it needs to be addressed.

While the digital economy continues to grow — with more than 90% of jobs having a digital component — recent estimates indicate that about 670-million people in Africa remain unconnected to the internet, denying them access to the opportunities and resources available. The digital gender gap in South Africa is stark: women are 30% less likely to have internet access than men, and they lag in mobile ownership and digital skills. This gap limits their opportunities for education, health care, employment and entrepreneurship. Addressing it isn’t just about equality, it’s about boosting the economy. Closing the gap could unlock untapped potential, drive GDP growth, and empower women to access critical services, improve livelihoods and participate fully in the digital world.

What did you want to be when you were a child?

I knew from a young age that I wanted to make a difference in people’s lives. The need for care and compassion was always evident, and that shaped my path. I wanted to work in health care and lead purpose-driven work. Surprisingly, what I do now isn’t far from that childhood dream.

What advice do you have for young people at the start of their careers?

At the age of 16, entering my first work assignment, I discovered that success is rarely a straight line. I faced countless challenges, moments of self-doubt and failure. I now realise that resilience was my greatest asset, as I had nowhere to turn to and no one to rely on at home. My advice is to find people who believe in you, and don’t be afraid to seek out mentors, sponsors and trusted voices. They will help you navigate the unknown. Most importantly, trust yourself and your potential. Your journey is yours to shape, and it’s the setbacks, not just the victories, that will define your growth. Keep pushing forward with purpose, and always be open to learning and — even though it is difficult try not to take things personally — always look for ways to stay grounded and remain curious.

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