What does your job involve?
What you plan is rarely how the day pans out. If there is an issue or concern raised by suppliers, this becomes the priority over other areas. So, flexibility needs to be your motto.
My role involves ensuring that suppliers meet compliance requirements from a food safety perspective. McDonald’s has the most rigorous quality standards in the industry, and it’s my job to ensure that every product, from farm to fork, meets these standards.
I am also involved in cross-functional meetings with colleagues from different departments.
What do you think makes you good at what you do?
I build strong relationships with both internal and external partners — internal being the McDonald’s family and external being our franchisees and suppliers. Once you have built your base and follow through on actions and improvements you’ve promised to make, people trust you. This trust allows me to give direct and tough feedback when needed to bring alignment or improvements.
You have been with McDonald's for 25 years; what are some of the biggest changes you have witnessed at the company during that time?
Technology has significantly changed in all areas of the business, from reporting at restaurant levels to production processes at suppliers and stock management.
Stricter quality and assurance has been implemented over the years as food safety regulations have become more stringent globally, with an increased focus on preventing contamination and ensuring quality.
Consumer preferences have also evolved, with a greater emphasis on sustainability and healthier options.
What do you look for when recruiting for McDonald's?
A background in quality assurance or food safety with the relevant degree is essential. Depending on the position, relevant work experience always gives you a good start. I look for attention to detail, problem-solving skills, adaptability and a positive outlook. Candidates should also be open to learning and align with our core values. Showing enthusiasm and having a positive attitude goes a long way.
What advice do you have for South Africa's recent matriculants?
Decide what interests you, whether it’s a business or science-based degree. Look at short courses available online and contact universities or technical colleges for more information. Quality assurance options are multifaceted — from the food industry to packaging and engineering — so research is important. Speak to someone in the field to get a better understanding of quality assurance and control and the options available. Look at tertiary courses and consider part-time work or internships to get your foot in the door once qualified.
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