Information

Subscription information & FAQs

Everything you need to know about a Business Day subscription

Information about our subscriptions

Business Day publishes fresh and insightful business news and analysis updated continually every day with original, content as well as the best articles from Business Day and Business Times.

Business Day subscribers have access to all our exclusive news articles, columns and commentary, along with daily content from our international news partners and ProfileData financial data.

Business Day digital subscribers get all the benefits above along with full digital access and the e-editions (digital replica of the print newspaper) of Business Day.

Below you’ll first find information and frequently asked questions (FAQs) about our digital subscription package(s), including digital and print combinations.

A. Subscribe online to Business Day Digital

Business Day digital (monthly plan and annual plan) – gives you full access to all content on Business Day, with top columnists, in-depth analysis and the latest business coverage, including e-editions (digital replicas of the print newspaper) of Business Day, the Sunday Times’s Business Times, and ProfileData financial tools and data.

Business Day Print and Digital (monthly plan and annual plan) – gives you all the above plus a print newspaper of Business Day, delivered to your office or home address.

View all subscription packages and subscribe online.

To find out more, contact us on 0860 52 52 00 or feedback@arena.africa – the best time to phone is 7am–3.30pm SA time (GMT+2) on weekdays or 7am–12pm on Sundays.

Business Day subscription FAQs

Why are you charging for this content when other websites are free?

Great journalism is expensive to produce. While newspaper publishers depend heavily on advertising revenue, that is not enough to let us bring you all the trustworthy, quality reporting you need. We’ve worked hard to give you lots of value through a Business Day subscription, and your support means we’ll keep bringing you South Africa’s best business writing – and even expand what we do.

How do I sign up or log in and out?

Signing up is free, quick and easy. Once you’ve signed up, you can some of our articles and sign up for a range of carefully curated email newsletters. You can also then manage your own newsletter subscriptions.

Click here to sign up, then follow the instructions to provide your name, surname, email address, password and contact details. You’ll then receive an email to welcome you to Business Day.

We will also send you a short email with a link to click to verify your email address. If you have not yet verified your address, we’ll remind you of that later.

To log in, click on the “Log in” button at the top right of the website and enter your details. Once you’ve logged in, “Account” will appear at the top of the site. To log out, click on the “Account” button at the top right of the site.

If you’re on your mobile phone, click on the profile icon at the top right and choose the “Log in” option on the list that appears. To log out, click on the profile icon again and click on “Log out”.

You can also use your Business Day details to sign in on TimesLIVE, Sowetan and other websites in the group, though any paid subscription applies only to the websites included in your package.

How do I subscribe to Business Day?

Click here to start the subscription process and choose the package to which you would like to subscribe. A Business Day digital subscription includes full digital access to Business Day, the e-edition (digital replica of the print newspaper) and more.

You’ll be asked to sign up on the site (if you haven’t done so before) or to sign in, and thereafter you’ll be able to pay for your subscription.

Why should I subscribe to Business Day Digital?

Great journalism is expensive to produce. While newspaper publishers depend heavily on advertising revenue, that is not enough to let us bring you all the trustworthy, quality reporting you need. We’ve worked hard to give you lots of value through a Business Day subscription, and your support means we’re able to keep bringing you SA’s best business writing – and even expand what we do.

We’ve also added plenty of content and data from our international news partners and our data partner, ProfileData, into our subscription packages to offer you even more value alongside our top-notch local content.

Business Day digital subscribers also enjoy full digital access to Business Times and receive the Business Day e-edition (digital replica of the print edition).

Does my Sunday Times subscription give me access to Business Day?

A Sunday Times subscription includes access to the Business Times section on the Sunday Times website. However, Sunday Times subscribers don’t have automatic access to Business Day digital, and Business Day digital subscribers don’t have access to the full Sunday Times.

What ProfileData data do I get as a subscriber?

All Business Day users have access to our general market indicators – JSE, foreign exchange, commodities, international indices etc; the JSE’s SENS feed; stock price quotes in articles; JSE stock reports; and our business calendar of upcoming events such as results announcements.

Business Day digital users also have access to more advanced ProfileData financial information and profiles, all of which should prove useful to serious investors.

I live outside South Africa. Can I subscribe?

Yes, you can to a Business Day digital only subscription. We can take payment via your credit card.

How do I change my subscription package to another one?

You can upgrade to another package at any time. Contact our call centre at Tel: 0860 52 52 00 or feedback@arena.africa for help.

How do I change my name, surname or email address on Business Day?

Once you’ve completed the sign up process and logged in to the website. Hover the mouse over “Account” and click the “Manage Your Account” button. (On your mobile phone, click on the profile icon at the top right to find the “Profile” option.)

On your profile, you can edit your name and surname or manage your email newsletter subscriptions on the website.

Unfortunately you cannot change your email address via your profile page. If you’re a registered user but haven’t subscribed, please log out and sign up again using your new email address.

If you’ve already subscribed to one of our Business Day digital packages, please log out and sign up again using your new email address. Then contact our call centre at Tel: 0860 52 52 00 or feedback@arena.africa to connect your subscription to your new account.

I have subscribed but I can’t access subscriber-only articles.

Please check that you’ve logged in – the name “Account” should appear at the top right of the website if you’re on a desktop computer. On mobile, if you click on the profile icon at the top right of the screen, you’ll see the “Log in” option if you’re not logged in yet.

If you still can’t proceed, please contact our call centre at Tel: 0860 52 52 00 or feedback@arena.africa

Why can’t I pay for a single article or a single edition?

Business Day and its member websites are updated continuously with online-only content all day long by our expert newsroom. There is therefore no single digital “edition” at any given time.

At this time we are unfortunately also unable to offer per-article payments – also called pay per view or micropayments – but we believe our Business Day digital package(s) are an affordable deal offering you far more value than a small selection of individual articles. This may be an option at a later time.

With how many devices can I access Business Day with one subscription?

You’re allowed three device connections for each Business Day digital subscription you hold.

B. Subscribe to print and digital bundle

Print home delivery is offered in all major metropolitan areas. If you’re on an existing delivery route, your newspaper should be delivered to your door from 6.30am, Monday to Friday not including holidays.

We can only deliver to addresses that we can access straight away (freestanding homes or complexes with security). We cannot use access codes or entry keys. To ask about delivery routes in your area, contact us on the details provided above.

Print and digital subscription FAQs

My Business Day print newspaper didn’t arrive. What should I do?

Contact us at 0860 52 52 00 or email: feedback@arena.africa

I subscribed but have not yet received a copy.

Please allow up to two business working days for delivery of your first copy. If you have still not received your first issue, contact us at the details provided above.

My copies are arriving late, damaged or not at all. What should I do?

Contact us at the details provided above.

I am moving house. How do I change my address?

Log in to your account and update the delivery address. We require one week’s notice to guarantee that your address can be changed in time for your move date and to verify that you are moving to an area we service within our delivery network.

What is the minimum subscription term?

The minimum subscription term is twelve (12) months.

When does my subscription expire?

Your subscription will auto-renew end of term until cancelled.

Why are you writing to me before my subscription end of term arrives?

To ensure that you are aware your subscription will auto-renew to guarantee an uninterrupted service.

How do I renew my subscription?

Your digital subscription will auto-renew until cancelled.

I want to cancel my subscription or enquire about the balance. What should I do?

You may cancel at any time by calling or providing notice to us in writing. Cancellation is subject to a reasonable cancellation fee. Contact us on Tel: 0860 52 52 00 or email feedback@arena.africa and we will gladly assist you.

I am going away. Can my subscription be suspended?

Delivery of the printed newspaper can be suspended while you are away. Contact us on Tel: 0860 52 52 00 or email feedback@arena.africa, and please allow at least one week’s notice. You’ll need your subscriber number. You can also have your newspapers redirected to a temporary address, as long as it is within the same country and to an area where we deliver. Although delivery of the print paper will be paused, your subscription will remain active, and you can access your news digitally via our websites and e-edition apps (click on the e-edition tab on the newspaper web page for access).

Is my online payment secure?

Information security is critical to our business. Our payment partner, Pay Fast, provides payment technology to online merchants in 50+ countries. Its servers are PCI-DSS compliant, which keeps your card information safe. Your card details are never exposed to the merchant. Pay Fast also protects your information during transmission by using 256-bit Extended Validation Secure Socket Layer (SSL) encryption.

Why do you need my e-mail address?

Your email address is our unique identifier for your subscription. If, for example, you choose later on to add digital access to Business Day to your subscription, it will be easy for us to locate your current subscription package.

Is the print edition of the Business Day only accessible to people living in South Africa?

If you live outside South Africa, you can subscribe to our e-edition.